Delete Your Account
This page explains how to delete your account and associated data for Ivy and AddaBubba — the same app, published on Google Play and the Apple App Store as Ivy by Ivy Fertility Group (com.ivyfertilitygroup.app). In the app you may see AddaBubba branding; your Ivy and AddaBubba account are one and the same.
You can delete your Ivy / AddaBubba account at any time — either directly in the app, or by emailing us if you no longer have the app installed.
Delete in the app (fastest)
- Open Ivy or AddaBubba on your device and go to the Settings tab.
- Scroll down and tap Delete Account.
- Confirm the deletion when prompted.
Your Ivy / AddaBubba account and profile are deleted immediately. This action cannot be undone.
Delete without the app
If you no longer have Ivy or AddaBubba installed, email privacy@addabubba.app with the subject line "Delete my Ivy / AddaBubba account".
To confirm the request is genuinely yours, send it from the email address registered to your account (the address you signed up with, or the one linked to your Google or Apple sign-in). If we cannot match the sender address to an account, we will reply with a verification step before deleting anything.
We action deletion requests within 30 days, and you will receive a confirmation email once complete.
What gets deleted
- Your account and login credentials.
- Your profile, photos, and matching preferences.
- Your messages and match history.
What we may retain
Some records are kept after account deletion where we have a legal or safety obligation to do so:
- Identity verification (KYC) records, for the period required by applicable law.
- Safety reports and moderation records relating to your account, where needed to keep other users safe.
Retained records are kept only as long as required and are not used for any other purpose. See our Privacy Policy for details.
Questions
For anything else about your data, email privacy@addabubba.app.